Our products come with a comprehensive warranty that covers any defects or issues arising from non-user error, ensuring you receive the best quality and durability. Below are the key details of what is covered and not covered under this warranty:

PLEASE NOTE, WE OFFER A RETURN TO BASE WARRANTY. FOR A WARRANTY CLAIM TO BE FIXED BY US IT IS THE OWNERS RESPONSIBILITY TO GET THE VEHICLE TO OUR WORKSHOP TO BE REPAIRED. ALTERNATIVELY WE CAN SUBMIT A WARRANTY CLAIM AND SEND YOU PARTS ONLY. WE WILL REQUIRE THE VIN NUMBER AND IMAGES/VIDEOS OF THE FAULT TO PROCESS THIS. 

 

Manufacturer Warranty Periods: 

STARK FUTURE: 2 Years Parts & Labour 

SUR RON: 18 Months Parts & Some Labour 

STOMP: 30 Days Parts & Labour 

EBOX: 30 Days Parts & Labour 5 Months Parts Only 

KAYO:  30 Days Parts & Labour 11 Months Parts Only 

REVVI: 30 Days Parts & Labour 5 Months Parts Only

KURZ: 6 Months Parts  

 

What the Warranty Includes:

– Non-User Error Defects: Any manufacturing or material defects that impact the functionality of the product.

– Battery Malfunction: If the battery fails to perform as expected under normal usage, it will be replaced or repaired free of charge.

– Electronic Failures: Issues with internal electronic components that occur due to no fault of the user.

What the Warranty Does Not Include:

– Wearable Parts: Items subject to regular wear and tear, such as tyres, chains, or brake pads, are not covered.

– Crash or Accidental Damage: Any damage resulting from accidents, falls, or improper use will not be covered under the warranty.

– Third-Party Repairs: Any unauthorized repair or modification will void the warranty.

– Used Bikes (All Makes) 

When purchasing a used bike please bare in mind that warranty is at our discretion and a maximum of 30 days warranty is provided on main components. If you wish to receive full manufacturer warranty please purchase a new bike. 


Important Note:

All warranty claims and repairs must be addressed exclusively at our Wakefield workshop. Any attempt to repair the product at another location or by a third party will invalidate the warranty. Ensure that all services are completed through our certified Wakefield service center for the warranty to remain valid.

For any questions or to schedule a warranty claim, please contact our support team for assistance!